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General terms and conditions


General terms and conditions

Rascals in Eden. BTW 0687.763.751, Shop: Ambachtenstraat 5, 3210 Lubbeek, Belgium

We like to believe in a positive world where people and companies interact in a nice way with each other. We hope to have good relationships with our clients and in case of problems we assume that we'll find a solution for every involved party.

As things go, there is a need to have more formal agreements, for the one time this is not possible. These agreements are mentioned here below.

General Terms & Conditions

1. Prices

Our prices are always inclusive VAT and exclusive shipping costs. 

2. Betalingen

Payments will be done without exception via the payment module on the site.


3. Shipment

Packages can be collected free of charge in our shop in Lubbeek. We currently deliver in the European Union. Normal packages are shipped with POSTNL. For order over 65 Euro no shipping fees are added to Belgium, The Netherlands and Luxembourg.

Special sized packages (eg. furniture) will be shipped depending on the situation.

4. Damages

We are not responsible for theft or loss of goods during shipment. We will do everything in our power to package goods as safe as possible and so far we have been able to solve each issue.

5. Right to change your mind

You have the right to change your mind about your purchase without having to give any motive within 14 calendar days starting the day following delivery.

If you want to use this right, you will have to return the goods to us within those 14 calendar days in the original state, unused, undamaged and in the full original packaging. You may not have opened the packaging and all labels still need to be attached. Please contact us if you want to return something, we'll provide you with a shipping label. If the product is returned in a correct state we will transfer the money back to your account or we can give you a gift certificate for the website. Return shipping fees apply.

We ask you to make a concious decision before buying products online. Buying and returning unwanted goods doesn't benefit the environment.

If you received certain discounts due to volume/shipping at the moment of the first order, they will be recalculated when returning goods. You will receive a new invoice with the adjusted prices in that case.

If you return the products to us in any other state than described, the products remain your property and you can come and collect them at our location within the next 14 calendar days.


   6. Complaints

We do our utmost best to describe our products as best as possible and to clarify them by adding pictures. If description or picture does not relate to reality, it is a purely human error. If you notice something, don't hesitate to tell us. This will help us adapt as soon as possible.

Pictures can be a bit different than reality because colors can be influences by light, display etc. We are not responsible for such events. If you have any doubts before your purchase, please contact us and we'll advise you. 

We are not liable for any possible damages or injuries resulting from the products we sell. You always have to follow the guidelines and apply common sense. Safety is of the utmost importance around children and this is crucial for us. Always apply the necessary safety measures around children and never leave them without supervision. Some products are only intended as decoration and should never be given to small children as toys. We also advise you to follow all other safety advise of special children institutions and avoid all toys in beds and cribs.

We have the right to adapt our products when necessary.

We do our best to control our products on possible problems, but we are only the reseller. Any product problems, should be discussed with the brand itself as we are not liable for them. Please tell us about them. This will allow us to check our products of the same brand.

7.    Warranty

For some of our products a legal warranty is applicable. Let us know about this within 7 days after delivery and we'll fix it. A possible compensation will never be larger than the initial purchase price.

Usual wear and tear, deliberate or non-deliberate changes applied by the buyer, unability to produce an invoice and various cases of neglect by the buyer are examples of non limitative exception on the warranty system

 8. Privacy

Privacy is of the utmost importance. We do not transfer your data to third parties and you can always consult, change or delete your data. Please send us an email if you want to do so.

We do use your data for promotional events. If you do not wish this, please let us know.

 9. Property right

You may not use anything from our site without permission. Rascals in Eden is an official brand and may not be used or copied.


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