Shipping and returns
We send our deliveries through DPD. In 99% of the cases, packages are delivered within two working days in Belgium and the Netherlands. In the other countries of the European Union, packages are delivered within 2 to 4 working days depending on the location
The shipping fee is 4.5 Euro for shipping of packages under 65 Euro to The Netherlands and Belgium. Packages above 65 are shipped for free in the Netherlands and Belgium.
For other countries the shipping fee is calcultated at checkout (you will see it before you actually pay). We currently only ship in Europe.
You can always choose to come and get your package yourself in the shop in Lubbeek. Please contact us via email or messenger if you want to do this.
Special packages (eg. furniture) can be delivered in any other way.
Returning packages is possible within 14 days are shipment*. Please contact us and we'll give you a link to the return platform. If you got an exemption from shipping cost because your order was above 65 Euro at your initial order, we can still charge you the shipping fee which would have been applicable with a more limited order when returning good. We advise to consider online purchases well and order in a sustainble way.
*items specially ordered for you, discounted items and hygene sensitive items can not be returned